CALL US :- +1-(888)458–3416
General Overview
Amtrak offers various ticket types, including Saver, Value, Flexible, Business, and Premium, each with its own set of cancellation rules. The policy can vary significantly depending on the type of ticket purchased, so it’s crucial to know which type you have to understand the specifics of the cancellation terms.
Saver Tickets
Saver tickets are typically the most affordable option but come with the most restrictive cancellation policies. For the Houston to San Antonio route:
- Cancellation: Saver tickets can be canceled within 24 hours of booking without any penalty. After this 24-hour window, these tickets are non-refundable.
- Changes: You can change your Saver ticket, but a fee will apply, and you may have to pay any fare difference.
Value Tickets
Value tickets offer a balance between cost and flexibility. For these tickets:
- Cancellation: If canceled more than 15 days before departure, you will receive a full refund. If canceled within 14 days or less, a 25% cancellation fee applies.
- Changes: Changes are permitted, but a fare difference may be charged if applicable.
Flexible Tickets
Flexible tickets are designed for those who need the most freedom in their travel plans:
- Cancellation: These tickets are fully refundable if canceled before departure, with no cancellation fee.
- Changes: Changes can be made without any fee, subject to seat availability.
Business and Premium Tickets
Business and Premium tickets offer the highest level of service and flexibility:
- Cancellation: These tickets are fully refundable if canceled before departure.
- Changes: Changes can be made without any fee, similar to Flexible tickets.
Refund Methods
Refunds are generally processed to the original form of payment. If the ticket was purchased with a credit card, the refund would be credited back to the card. If purchased with cash or a travel voucher, the refund would be issued in the form of a travel voucher.
No-Show Policy
If a passenger does not cancel their ticket and fails to show up for the train, the ticket is considered forfeited, and no refund is provided. For Flexible, Business, and Premium tickets, the value of the ticket can be applied towards future travel, but for Saver and Value tickets, the fare is lost.
How to Cancel
Cancellations can be made through the following methods:
- Online: Log into your Amtrak account on the website or app, go to 'My Trips,' and follow the prompts to cancel.
- By Phone: Call Amtrak customer service and provide your reservation details.
- In Person: Visit any Amtrak ticket counter with your reservation information.